Returns & Refunds

Return Policy

Jewelry Spa HOT TUB Returns
At Jewelry Spa HOT TUB, we believe your online shopping experience should be intuitive and easy. Our goal is total satisfaction - that's why we make returning your item as easy as possible! We will always refund the full price of the item as long as it's unused and in its original packaging.

Please just follow these simple instructions:

  • Request a Return Authorization (RA) number: We need this number to process your return. To obtain an RA number, see our super simple instructions below.
  • Ship your item to our Return Center (address listed below): The helpful Customer Service Associates at Jewelry Spa HOT TUB will get you the appropriate shipping labels.

What items are eligible for return?
Most of Jewelry Spa HOT TUB’s items can be returned within 30 days of receiving your item(s) as long as it's returned in unused condition and in its original packaging. Sorry, we can't offer refunds on products that have been opened and used. Additional restrictions may apply. Please contact us for more information.

How do I return an eligible item?
The return process is easy:

  1. Contact Jewelry Spa HOT TUB via email for a Return Authorization (RA) Number.
  2. Pack up the item(s) to be returned in the original packaging and attach the shipping label that we email you to the carton.
  3. Follow the simple return instructions included with the RA.
  4. Let us know if you have any questions or concerns.

How do I obtain an RA number?
A Return Authorization (RA) number can only be obtained by email. Please send an email request to returns@jewelryspahottub.com.

Can I use a shipping company or carrier of my choice to return an item?
Yes, but you still must get an RA number from us before shipping. After you receive your RA number, ship your item(s) back to our Return Center at this address:

Jewelry Spa HOT TUB, Inc.
RA# [ include your RA number here ]
99 Main St., Suite 406
Nyack, NY 10960

Please ship your return using a dependable carrier who can provide tracking, insurance and proof of delivery in order to ensure that your item is received in the best possible condition. Jewelry Spa HOT TUB is not responsible for shipments lost during return shipping or damage resulting from improper handling or improper packaging.

Please do not send returns to any other address than the one provided; these packages will be refused and may get lost, delaying your returned. Jewelry Spa HOT TUB may decide that a refund can be issued without a return. If this is the case, a Customer Service Associate will let you know that you don't have to ship the item back for a refund.

Can I refuse a delivery?
No. Returns need to have a Return Authorization (RA) number. Sorry, we can't issue refunds for returns that don't follow our return procedure.

Does Jewelry Spa HOT TUB charge a restocking fee?
Yes. 15% if the item is returned in unused condition and in the original packaging. However, if the item shows clear signs of use, we may deduct up to 50%. Of course this doesn't apply if your item has been damaged or is defective.

What are the return shipping costs?
The customer is not responsible for the return shipping costs.

How soon will I receive my refund after I've returned my item?
Please allow 5 to 7 business days after your product has been delivered to our Return Center for your refund to be processed. Remember that it may take up to one complete billing cycle for your refund to appear on your credit card statement. Refunds will only be issued via the payment method used to make the original purchase (paypal, credit card etc).

What if I purchased the item through an Online Marketplace?
If you purchased a Jewelry Spa HOT TUB item through an Online Marketplace like Amazon.com, Sears.com, eBay, or NewEgg, Jewelry Spa HOT TUB's Return Procedure still applies. Please understand that when an item is returned to us, the refund can only be issued through the Online Marketplace where the purchase was originally made.

I requested an RA, but have not received return instructions yet. What should I do?
Don't panic! Please simply email us again.

Can I exchange for a different item?
Unfortunately, we cannot do straight exchanges. Please follow the return procedure then email us to place a new order.

I received the item as a gift, can I return it for store credit?
Unfortunately, we cannot offer store credit for returns. Refunds can only be issued to the original buyer.

What if I receive the incorrect item?
If you receive the wrong item, please let us know within 10 days of receiving the item. If you received an incorrect item as the result of a Jewelry Spa HOT TUB error, you won't pay a cent toward return shipping costs. Jewelry Spa HOT TUB will decide whether to replace a product or offer a full refund.

What if I receive a damaged or defective item?
In the unlikely event that your order is missing parts, damaged or defective, please email Jewelry Spa HOT TUB Customer Experience Center within 10 days of receiving the item and we will send you a replacement product or replacement parts at absolutely no cost to you.